Introduction to POS

1. Logging In

Launch the POS application or turn on the POS terminal.
Enter your PIN, password, or username depending on your setup.
Select your assigned role (Server, Cashier, Manager) if prompted.
Once logged in, you will see the main POS dashboard.

Tip:
Always log out or lock the screen when leaving the terminal to prevent unauthorized use.

2. Understanding the Main Layout

The interface is divided into several sections:

POS – Main order-taking screen
Kitchen Orders – View what has been sent to the kitchen
Process Orders – Add items, review, and manage active orders
Order History – View past transactions
Staffs – Employee management (manager only)
Schedule – Staff scheduling
Self Serve – Customer-facing ordering (optional)
Settings & Log Out – Device and account options

Top Tabs

Dine In
Take Out
Delivery / Pickup
Current Orders

You will start by selecting Dine In.

3. Choosing a Service Type

At the top of the screen, select how the order will be handled:

Dine In – Full service, table-based ordering
Take Out – Orders without table assignment
Delivery / Pickup – Orders for outside fulfillment
Current Orders – Shows all active orders across types

For restaurant staff assigned to the dining room, you will work primarily in Dine In.

4. Viewing the Floor Layout (Dine-In Mode)

When Dine-In mode is selected:

A floor map appears in the center of the screen.
Each box represents a table.
The number inside the box is the table number.
Under each table, you’ll see:
- Current guest count
- How long the table has been active
Table colors indicate status:
- Blue/Teal – Empty
- Green – Selected
- Yellow – Active order
- Red – Long-running or needs attention

This floor map is where you begin every dine-in order.

5. Selecting a Table

Tap or click the table where guests are seated.
A control menu appears with options such as:
- Number Guest
- Add Items
- Split Bills
- Payment Processing
- Clear Table
- Print Receipt
- Print For Kitchen

If this is a new table, most buttons remain disabled until you add guest count.

6. Adding Guest Count

Before you can take an order, you must add how many guests are seated.

Tap Number Guest.
A pop-up will appear showing numbers (1–4 or more depending on your setup).
Select the correct number of guests.
Press Save.

The table is now ready to take an order.

Once guests are added:

Tap Add Items.
The POS will take you to the menu screen, where categories are on the left:
- Appetizer
- Noodle Soup
- Rice Dishes
- Drink & Dessert
- Vegetarian, etc.
Subcategories appear across the top (e.g., Fresh Salad Rolls, Fried Rolls).
Tap any menu item to add it to the order.

Items appear instantly on the order panel to the right.

8. Sending Orders to the Kitchen

After selecting items:

Orders can be sent using Print For Kitchen or via Order Management, depending on your workflow.
The kitchen receives them through the kitchen printer or kitchen display screen.

The table will now turn yellow to show an active order.

9. Viewing Current Orders (Right Panel)

On the right side of the POS screen, you’ll see the Current Orders panel:

Table name (e.g., Main-14)
Order number
Item list
Dining type
Options to print, add items, or proceed to checkout

This panel helps servers track the status of each active order.

10. Basic Actions You Can Perform

Once an order has started, you can:

Add more items
Remove items (before sending to kitchen)
Move orders to a different table
Split the bill
Print receipts
Process payment

These functions are accessible through the table action panel.

11. Ending a Table

After payment:

Process the transaction through Payment Processing.
When payment is complete, the system resets the table.
The table becomes blue/teal again, ready for the next guests.

12. Getting Help

If you ever need assistance:

Ask a manager for access permissions.
Use Order History to reprint or review orders.
Check Kitchen Orders if an item seems delayed.